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Conversion Uplift

Eye Tracking

Definition

Eye tracking is software that uses a web cam or a video camera to monitor eye gaze and in some cases biometric responses to visual content. This generates heat maps of eye gaze to show where visitor attention is drawn to on the screen. This can provide valuable insights about the effectiveness of different designs and whether users are noticing important messages or assets on page.

Here is an example of an eye tracking heatmap from a Google study in 2015. This discovered that:

  • Mobile users scan vertically more than horizontally.
  • Users are viewing more search results within a single session but are spending less time browsing each one (on average 1.17 seconds compared to 2 seconds in 2005).
  • Results that are positioned lower down the SERP (particularly positions 2 to 4) are receiving more clicks than they did a few years ago.
Image of 2015 Google Search eye tracking study

Source: Mediative

Resources:

Eyetracking research – How to use eye tracking to optimise digital content.

Conversion marketing – Glossary of Conversion Marketing.

Over 300 tools reviewed – Digital Marketing Toolbox.

A/B testing software – Which A/B testing tool should you choose?

Credit:

Eye icons created by Freepik – Flaticon

Featured image: Freeimages

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Neal Cole

Neal Cole

Neal is the founder of Conversion Uplift and the author of the official GA4/GTM audit course for CXL. It's the course much of the industry trains on. He's spent over 20 years in digital analytics, including senior roles in online gaming and financial services, working out where businesses' numbers go wrong and what it costs them. His work now focuses on server-side tracking, GA4 and BigQuery: getting the data right, and being the person who's accountable for it when a decision depends on it.
Neal Cole

Neal Cole

Neal is the founder of Conversion Uplift and the author of the official GA4/GTM audit course for CXL. It's the course much of the industry trains on. He's spent over 20 years in digital analytics, including senior roles in online gaming and financial services, working out where businesses' numbers go wrong and what it costs them. His work now focuses on server-side tracking, GA4 and BigQuery: getting the data right, and being the person who's accountable for it when a decision depends on it.

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